Microsoft Teams has become a cornerstone for collaboration, but if your organization requires secure, compliant, and easily manage call recording, you may find that native capabilities fall short. Teams Connect Call Recording for Microsoft Teams meets regulatory standards for industries like finance, healthcare, legal, education, and government all while integrating natively into your Teams environment.

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Teams Connect provides a comprehensive, plug and play solution for voice services within Microsoft Teams. Call recording is just one part of a much broader feature set, including

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• Flexible Deployment: Choose between Direct Routing or Operator Connect to suit your infrastructure needs.

• Advanced Features: Beyond call recording, access SMS/MMS messaging, an attendant console, and contact center integrations.

• User-Friendly Interface: Manage all features directly within the Microsoft Teams interface for a cohesive experience.

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Teams Connect Call Recording delivers value in four major areas:

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• Compliance: Meeting industry regulations such as GDPR, HIPAA, and PCI DSS.

• Quality Assurance: Monitoring interactions to ensure high service standards.

• Training & Development: Using real conversations to train and improve team performance.

• Dispute Resolution: Providing clear records to resolve misunderstandings.

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Integrating call recording through Teams Connect not only enhances compliance and security but also provides valuable insights into your organization’s communication patterns. By analyzing recorded interactions, businesses can identify areas for improvement, tailor training programs, and deliver better customer experiences.

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Call Recording for Microsoft Teams

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With Teams Connect, you can:

• Record inbound and outbound PSTN calls

• Enable automatic or manual call recording

• Store recordings securely in your own SharePoint or in our cloud

• Search, filter, and retrieve recordings from a user-friendly portal

• Apply retention policies and access controls for compliance

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Discover how Teams Connect can revolutionize your Microsoft Teams environment by adding comprehensive call recording capabilities and more.

Visit https://www.ucconnect.ai/teams-connect to learn more or contact us by calling 714-769-9456 or email hello@ucconnect.ai

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