Imagine this: a sleek dashboard at the heart of your team’s communications, where your receptionists, office managers, or front-desk staff have instantaneous control over call traffic, presence, and workflows, all while being fully integrated with chat, SMS, video, and AI. That’s the UC Connect Attendant & Receptionist Console in action.
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Why front-desk teams are the secret sauce of great customer experience

The first few seconds of a caller’s journey often determine their entire mindset. If your receptionist is fumbling through transfers, struggling to see who’s available, or toggling among multiple tools, you’ve lost opportunity. The UC Connect console turns that chaos into clarity.

What the console brings to your team

Here are some of the headline features and benefits of theUC Connect Attendant & Receptionist Console:

• Live Queue & Call Monitoring‍
  
  • See real-time call queues, waiting callers, and active calls, allowing your receptionist to prioritize urgent calls or flag overloads.
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• One-Click Transfers & Warm Transfer‍
  
  • Route calls with confidence – blind transfers, warm (with announcement), or consult mode – all from one pane.

• User Presence & Status Visibility
  
  • Receptionists can see who’s available, in do-not-disturb, or on a call. No more guesswork or surprises.
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• Drag-and-Drop or Search-Based Routing
  
  • Quickly route calls using drag & drop or by searching contact names, making it ideal for high-volume environments.
• Call Parking & Retrieval
  
  • Park calls in shared slots and retrieve them from any device.
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• Real-Time Coaching / Supervisory Tools
  
  • For leadership oversight, silently monitor or barge in if needed to assist the receptionist during peak times.
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• Integrated with Chat, SMS, Fax & AI Tools
  
  • The console is not siloed. It lives within the broader UC Connect ecosystem, so your front-desk staff can also view message histories, CRM links, and even tap into AI assistants.
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• Multi-Device, Cross-Platform
  
  • Whether the receptionist is at a desktop, using the web client, or mobile device, the console experience is consistent.

Beyond features, the real magic lies in orchestration:consolidating voice, chat, text, and AI in one cohesive interface.

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How it fits into the UC Connect universe

UC Connect is designed as an all-in-one collaboration suite, combining voice, chat, SMS, fax, and AI into a unified platform. The Attendant/Receptionist Console is one of the core modules, integrated into the same user environment. Rather than toggling between standalone receptionist tools and your UC platform, the console is built into your comms ecosystem.

This integration empowers your front-desk staff with context. For example: when a caller calls in, the receptionist can see recent chat threads, call history, or even CRM data (if integrated). They’re not just moving calls; they’re part of the whole communication narrative.
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Use Cases: When the Console becomes a difference-maker

1. High-volume caller environment (e.g. medical practice, service center, branch offices)‍

Receptionists gain instant visibility into call pressure, can reassign overflow to backup agents, and prevent caller abandonment.

2. Team collaboration in hybrid/remote settings‍

Even if your receptionist is remote, they gain the same real-time visibility into on-site team members’ availability and workloads.

3. Executive or leadership filtering‍

In organizations that channel all inbound calls through a single gatekeeper, the console allows efficient screening and routing without dropping context.

4. Upselling, escalation, or internal redirection‍

Receptionists can consult with supervisors silently or warm transfer to specialists while maintaining caller engagement.

5. Disaster recovery or overflow‍

During peak hours or when primary staff are out, backups with console access can step in with zero disruption.

The bottom line

The UC Connect Attendant & Receptionist Console is more than a switchboard, it’s the command center for your organizational communications. With real-time visibility, seamless routing, presence awareness, and full integration into the UC Connect platform, it gives your front-desk team superhero powers, and did we mention it’s free with five or more licenses?
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Pricing & Licensing (Yes, it’s free with 5+ licenses)

One of the most compelling aspects? The Attendant/Receptionist Console is Free when your UC Connect deployment includes at least 5 licenses. That means if your organization already meets the baseline adoption of UC Connect users, adding the powerful front-desk console doesn’t cost extra. (Check your plan details or reach out to sales/support to confirm eligibility)

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