At UC Connect, we’re constantly innovating to help businesses communicate smarter, faster, and more effectively. That’s why we’re thrilled to announce that an Interactive AI Voice Agent for Microsoft Teams is coming soon to our Teams Connect platform.

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If you rely on Microsoft Teams for collaboration and communication, UC Connect’s Interactive AI Voice Agent will transform how your business handles calls, automates responses, and delivers 24/7 support—all within your existing Teams environment.

What is the Interactive AI Voice Agent?

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Our Interactive AI Voice Agent is a voice-enabled virtual assistant designed to work natively with Microsoft Teams. Think of it as a smart front desk, call router, and information hub all rolled into one. Powered by conversational AI, this voice agent can understand natural language, engage with callers, answer questions, and route inquiries—without requiring live agents to answer every call.

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Key Features to Expect with our Interactive AI Voice Agent:

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• Natural Voice Conversations - Callers interact with your business using natural, conversational language—no more robotic prompts or confusing phone trees.
• Microsoft Teams Integration - Built into our Teams Connect platform, the voice agent will integrate directly with Microsoft Teams, allowing Teams users to manage, monitor, and improve call flows, all within Microsoft Teams.
• AI-Powered Call Routing - Automatically route calls to the right department, extension, or person based on spoken intent, without manual transfers.
• 24//7 Availability - Even when your team is offline, the AI voice agent ensures no call goes unanswered—perfect for after-hours support or high call volumes.

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Use Cases:

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• Automate routine phone calls (e.g., FAQs, appointment bookings, business hours)
• Improve caller experience with faster response times and less hold time
• Support hybrid/remote teams without needing a physical receptionist
• Scale customer interactions without increasing headcount

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The Teams Connect platform gives businesses the flexibility to choose between Operator Connect, Direct Routing, or a hybrid of both. Teams Connect add-ons include Texting, Call Recording, a Receptionist Console, and Native Contact Center within Microsoft Teams. With the addition of Interactive AI Voice Agent, we’re giving organizations a smarter way to manage voice communications—powered by AI and designed for scale.

Coming Soon - Stay in the Loop

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The Interactive AI Voice Agent for Microsoft Teams will be launching soon, and we’re inviting early adopters to join our beta program. If you're interested in being among the first to experience the future of intelligent voice within Teams, email us at hello@ucconnect.ai or call us at 714-769-9456.

UC Connect is redefining what’s possible with Microsoft Teams.