You’ve decided to move voice into Microsoft Teams. Now comes the big decision: Operator Connect or Direct Routing? Both options enable phone calling in Teams, but their setup and flexibility take very different approaches.
Understanding the technical and cost implications is key to making the right investment.
Operator Connect and Direct Routing can unlock Teams as your business phone system. Choosing between the two comes down to priorities – Operator Connect is perfect for faster, easier deployment, while Direct Routing offers customization and control.
With Teams Connect, companies can leverage Operator Connect, Direct Routing, or a hybrid of both for maximum flexibility. Choose Pay-as-you-Go at $3.49 per seat plus usage, or opt for unlimited calling at $8.95 per seat. Teams Connect add-ons include texting in Microsoft Teams, Call Recording, a Receptionist Console, and Contact Center for Microsoft Teams.
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Teams Connect is a UCC Networks product. UCC Networks is a leading service provider of unified communications and contact center solutions tailored for business, financial, government, healthcare, retail, and international industries.