Today, financial institutions rely on communications forfar more than operations - they are a cornerstone of member trust, regulatory compliance, and business continuity. Credit unions, community banks, and financial institutions must deliver fast, secure, and reliable interactions across every channel while ensuring critical infrastructure never fails.

UC Connect delivers a fully unified communications platform purpose-builtto meet the high standards of financial organizations. By combining voice,text, chat, fax, AI, and mission-critical connectivity into one ecosystem, UC Connect empowers institutions to modernize confidently without compromising security or uptime.

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The Communications Challenge Facing Financial Institutions

Financial organizations operate in one of the most regulated and uptime-sensitive environments in the world. Common challenges include:

• Fragmented communication tools across branches and contact centers
• Increasing member expectations for real-time engagement
• Strict compliance and audit requirements
• Business continuity risks during outages or disasters
• Aging infrastructure supporting mission-critical lines

Traditional telecom environments struggle to keep pace. That’s why forward-thinking institutions are moving toward unified, cloud-based communications.

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UC Connect: A Unified Platform for Financial Services

UC Connect provides a comprehensive communications foundation that brings together:

• Business voice
• SMS/text messaging
• Web chat
• Fax services
• AI-powered automation
• Mission-critical connectivity

By consolidating these capabilities, credit unions and banks eliminate silos, reduce vendor sprawl, and gain centralized visibility across their communications ecosystem.

The result is better member experiences, simplified IT management, and improved operational resilience.

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Built for Security and Compliance

Security and regulatory alignment are non-negotiable in financial services. UC Connect is designed to support the stringent requirements credit unions and banks face every day.

Key benefits include:

• Secure voice and messaging infrastructure
• Support for compliant call handling and recording workflows
• Controlled access and centralized administration
• Reliable audit trails across communication channels

This foundation helps institutions protect sensitive member data while maintaining the flexibility needed for modern engagement.

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Business Continuity with UC Connect ENF

Downtime is not an option in banking. When members cannot reach their financial institution, trust erodes quickly.

UC Connect’s Emergency Number Forwarding provides a powerful layer of business continuity by automatically rerouting inbound calls if the primary destination becomes unavailable.

How ENF helps financial institutions:

• Maintains member access during outages
• Protects contact center availability
• Supports branch survivability
• Reduces lost calls and abandoned interactions
• Strengthens disaster recovery posture

Whether facing a network disruption, power outage, or site-level incident, ENF ensures communications remain uninterrupted when it matters most.

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AI Connect: Smarter, Faster Member Engagement

Financial institutions are under pressure to do more with fewer resources while still delivering high-touch service. Our AI Connect suite helps automate routine interactions and accelerate response times without sacrificing quality.

AI Chat Support

AI-powered chat can:

• Handle common member inquiries 24/7
• Reduce call center volume
• Provide instant responses on websites and mobile channels
• Escalate to live agents when needed

This improves member satisfaction while freeing staff to focus on complex, high-value interactions.

AI Voice Automation

AI Voice capabilities enable:

• Intelligent call routing
• Conversational IVR experiences
• Automated balance and information requests
• Reduced wait times

Together, AI Chat and AI Voice create a modern, responsive experience that today’s members expect.

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SPARK: Protecting Mission-Critical Infrastructure

Financial institutions must maintain highly reliable connectivity for life-safety and compliance systems. UC Connect’s SPARK solution is purpose-built to support mission-critical lines, including:

• Fire alarm panels
• Elevator emergency phones
• Burglary and security systems
• Blue light and emergency stations
• Analog replacement scenarios

SPARK provides resilient, monitored connectivity that helps institutions:

• Maintain code compliance
• Reduce risk from legacy copper line retirement
• Improve visibility into critical circuits
• Ensure always-on reliability

For banks and credit unions, this is essential infrastructure, not optional technology

Supporting Branches, Contact Centers, and Digital Channels

Credit unions and banks are navigating rising member expectations, evolving compliance demands, and increasing operational complexity.Communications infrastructure must be secure, resilient, and intelligent to keep pace.

UC Connect delivers a complete, unified platform that helps financial institutions:

• Strengthen security and compliance
• Improve member experience
• Enable business continuity with ENF
• Automate interactions with AI Connect
• Protect critical systems with SPARK
• Simplify communications across the organization

For financial institutions looking to modernize without compromise, UC Connect provides the secure, compliant, mission-critical foundation required for the next generation of banking.

Contact us to learn more.

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