The way incoming calls are handled at the front desk—or by a receptionist, can set the tone for customer experience, internal efficiency, and overall professionalism. That’s where Teams Connect from UCC Networks coupled with the Landis Attendant Console for Microsoft Teams makes a real difference. Together, they bring powerful tools that simplify receptionist workflows, improve visibility, and make every call count.

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What is Teams Connect?

Teams Connect is UCC Networks’ all-in-one voice and communications solution built on Microsoft Teams. Some of the standout features include:

• Flexible deployment via Operator Connect, Direct Routing, or a hybrid approach.

• Integration of SMS/MMS messaging, enabling users to text directly from Teams—useful for support, field-based teams, or even for reaching clients who prefer SMS.

• Built-in call recording, satisfying compliance, training, or quality-control needs.

• And crucially, a Receptionist Console option—streamlined call handling, one-click transfers, routing based on presence/status, etc

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What is Landis Attendant Console?

Developed by Landis Technologies, the Attendant Console for Microsoft Teams acts much like a virtual switchboard specifically designed for receptionist users. It augments Teams so receptionists (or console operators) can handle incoming calls efficiently without juggling multiple tools. Key strengths include:

• One-click call handling — transfer, hold, mute, voicemail, etc. All accessible easily.

• Visibility into presence & calendar of Teams users so the receptionist can see who is available, who’s busy, when someone is free again.

• Multiple transfer types: safe transfer (if the intended party doesn’t pick up), consult (chat or audio consult before transferring), etc.

• Configurable layout, contact groups, quick-access shortcuts, keyboard shortcuts—it’s built for speed.

• Ability to manage multiple calls at once in a “single pane of glass” UI, reducing context switching and improving response times.

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Key Features in Action

• Presence & Calendar Integration
  Know immediately who is free, busy, “in a meeting,” or away—so callers are never transferred blindly.

• Multiple Transfer Options
  Safe transfer (automatically reverts if no answer), add participant, consult before transfer, direct to voicemail—all with minimal clicks.

• Callback Reminders & Missed Call Handling
  If a call is missed, or needs follow up, you can set reminders, send callback messages, etc. Useful for reducing lost opportunities.

• Groups & Shortcuts
  Favorite contacts, departmental groups, keyboard shortcuts—so frequent transfers are fast.

• Contact Center Queue Integration
  If your organization is using call queues or a UCaaS / CCaaS setup, these can integrate so that receptionist console users see queue calls, wrap-up questions, etc.

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Receptionist consoles are more than just a front-line tool—they’re a linchpin in how communications flow within an organization. Teams Connect provides the voice backbone, flexible deployment, and unified communications features. Landis Attendant Console enhances the experience for receptionists, giving them a powerful, easy to use UI to manage calls, transfers, presence, and more.

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Contact Us for more information, visit www.ucconnect.ai or email hello@ucconnect.ai.

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