UC Connect, a next-generation cloud voice platform has officially launched full support for Telecommunications Relay Service(TRS) across its voice infrastructure. This development enables inclusive, real-time communication for individuals who are Deaf, hard-of-hearing, Deaf-blind, or have speech impairments, helping public and private sector organizations meet both compliance mandates and their commitment to accessibility.
TRS is a federally mandated service in the United States regulated by the Federal Communications Commission (FCC). It ensures that people with communication-related disabilities can use the telephone system in a functionally equivalent manner to voice users. UCConnect’s built-in support for TRS includes access to 711 dialing across all voice-enabled endpoints and compatibility with a range of relay methods such asTTY, VCO, HCO, STS, and IP Relay.
Understanding Telecommunications Relay Service (TRS)
Telecommunications Relay Service provides a communication bridge between individuals who use text-based or speech-to-speech systems and those who use standard voice telephony. Calls are relayed in real-time by trained professionals known as Communications Assistants(CAs), who facilitate communication with accuracy, discretion, and speed.
Depending on user preference or need, TRS can be delivered through several modes:
Accessing TRS is simple: users can dial 711 from any UC Connect-enabled device, including desk phones. The service is available 24/7, and is provided at no additional cost to users, funded through federal and state telecom surcharge programs.
Why TRS Matters for Today’s Businesses
UC Connect’s integration of TRS is more than a regulatory obligation—it is a strategic investment in communication inclusivity. The FCC and Americans with Disabilities Act (ADA) both require public-facing organizations to provide accessible telecommunications services.By supporting TRS out of the box, UC Connect enables its customers to meet these standards with no additional hardware, setup, or fees. Key benefits include:
Industries That Benefit from TRS Integration
The availability of TRS is especially critical in industries where communication accessibility is tied to public service, care, or legal responsibility. These include:
Healthcare & Hospitals
Senior Living & Retirement Communities
Government Agencies & Municipal Services
Educational Institutions
Home Healthcare & Social Services
Customer Support & Call Centers
E-Commerce & Retail
Hospitality & Lodging
Transportation & Logistics
UC Connect’s Commitment to Inclusion
As a unified voice and messaging provider, UC Connect is focused on building communication experiences that empower every user, regardless of ability. The platform also offers enterprise-grade services such as Microsoft Teams Operator Connect, Direct Routing, eFax, text/SMS integration, and cloud-based PBX connectivity, making it a complete voice solution for businesses
TRS support is automatically enabled for all UC Connect customers. No action is required to activate the service, and users may begin placing or receiving 711-enabled calls immediately. We’re not just building a communication platform , we’re building a more connected and inclusive world, where every voice matters, and every message can be heard.
About UC Connect
UC Connect is a communications provider delivering advanced voice, messaging, and collaboration solutions for businesses, public institutions, and distributed teams. Built on secure and scalable infrastructure, UC Connect empowers users with tools for Microsoft Teams telephony,SMS/MMS, AI-powered chat, and compliant voice communication—including TRS accessibility features. With customers across healthcare, government, education, retail, and beyond, UC Connect helps organizations deliver communication from anywhere.
For more information, visit www.ucconnect.ai or email hello@ucconnect.ai