At UC Connect, your business continuity is our top priority. That’s why we’re excited to share a critical feature designed to protect your voice services in times of unexpected outages or disruptions: Emergency Number Forwarding (ENF).

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Whether it’s a power outage, internet failure, or natural disaster, your customers still need to reach you. ENF ensures they can.

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What is Emergency Number Forwarding (ENF)?

ENF is a powerful call continuity tool powered by our carrier network. Unlike standard forwarding that depends on your hosted VoIP platform being online, ENF works at the carrier level, meaning calls are rerouted automatically before they even hit the cloud.

If your VoIP system goes down, ENF kicks in and forwards your calls to a backup number (mobile, landline, etc.) instantly and automatically.

Why Does This Matter?

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• Uninterrupted Service – No more worrying about missing mission critical calls during outages.
• Business Continuity – Stay reachable in any emergency or network event.
• Carrier-Level Reliability – Your calls are redirected before they hit the VoIP platform.
• Disaster-Ready Communications – Essential for healthcare, government, retail, and businesses that can't afford downtime.

How Does UC Connect Enable ENF?

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During the onboarding to UC Connect, your dedicated project manager and engineer will review the mission critical business lines to activate or adjust call forwarding rules for your emergency numbers. The setup is unified, and updates can be made in real-time. In the event of a storm, UC Connect’s ENF will never leave your customers in the dark.

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Always On. Always Connected.

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At UC Connect, we go beyond basic VoIP. We’re building smart, resilient voice solutions for businesses that expect more from their communication service. Emergency Number Forwarding is just one way we deliver, keeping your lines open, your teams connected, and your customers supported.

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To learn more or request ENF setup today, email us at hello@ucconnect.ai or visit www.ucconnect.ai

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