Microsoft Teams has over 320 million active users worldwide with over 20 million on Microsoft Teams Phone System. For many, Microsoft Teams is already the hub for collaboration, phone, and meetings, but there’s one channel that professionals rely on heavily: texting. Teams Connect allows users to send and receive SMS and MMS text messages directly within Microsoft Teams.
Texting in Teams is now fast and easy. Whether you're confirming appointments, sending order updates, or following up on sales inquiries, texting from Teams simplifies workflows and improves customer responsiveness.
Texting through Teams Connect feels just like chatting inside Microsoft Teams. Simply open your Teams app, click on the Teams Connect SMS app, and start texting, whether it’s an SMS or MMS. All messages are routed through your business number, keeping communication professional and centralized.
Teams Connect makes it possible to create groups of Teams users who receive and send SMS messages via a Teams Channel. The group appears as a team in MS Teams. Group texting empowers users to engage in dynamic discussions, organize plans as a group, and share updates with multiple individuals simultaneously. To send a group text, simply enter the group name, type the message, and click the send icon.
Broadcast Texting with Teams Connect is a message sent to multiple recipients individually. It’s similar to Group texting but the SMS or MMS message is delivered to each phone number individual versus a group. To send a broadcast text, simply enter the group name, type the message, select broadcast text, and click the send icon.
Teams Connect offers encrypted SMS for businesses that need secure messaging such as medical providers and financial institutions. Secure and encrypted text messages must have the Microsoft Audit Log, available on MS Premium subscriptions such as E5. Messages are secured by TLS in the Teams Connect application.
"We listened when customers asked for a better calling experience in Microsoft Teams," said Oscar Reyes, Founder of UCC Networks, "and we built Teams Connect, offering flexibility with Operator Connect, Direct Routing, or a hybrid of both. Then they asked for texting built right into Teams, and that's what we delivered. Teams Connect was built by listening."
Teams Connect gives businesses the flexibility to choose between Operator Connect, Direct Routing, or a hybrid of both. Choose Pay-as-you-Go at $3.49 per seat plus usage or unlimited calling at $8.95 per seat. In addition to Texting, Teams Connect add-ons include Call Recording, a Receptionist Console, Native Contact Center within Microsoft Teams, and the newly added Interactive AI Voice Agent. We’re giving organizations a smarter way to manage voice communications with Microsoft Teams.
Ready to text-enable your Teams environment? Contact us today by emailing hello@ucconnect.ai or call us at 714.769.9456 to schedule a free demo or get started with Teams Connect.
Teams Connect is a UCC Networks product. UCC Networks is a leading service provider of unified communications and contact center solutions tailored for business, financial, government, healthcare, retail, and international industries.
